Cosmetic Packaging Resources
How many units do I have to order?
We have a no minimum order quantity system that allows you to order as few as one of each of our products. We find this to be ideal for our clients, especially for conducting stability and shelf life testing for your unique formula in our products.
Will my formula work in this container?
A variety of factors determines the compatibility of your formulation with any cosmetic packaging/container, which is why we have chosen to offer our products at any quantity. It is up to you to perform appropriate stability, compatibility, and shelf life testing to ensure your formulation is best presented to market.
I ordered the wrong products and need to return and get the intended products. How do I go about this?
We do provide exchanges for mistaken products being ordered. First, send back the package to our fulfillment center: 13760 Diplomat Dr., Farmers Branch TX 75234. Once we receive it, our quality assurance team will review and assess if our restocking fee (15% minimum – 30% maximum) applies. Please see our full return policy for more information.
I would like to know what the differences are between the airless pump design versus standard cosmetic packaging.
Traditional cosmetic jars and bottles often require that you dip your finger in to dispense product or utilize a dip tube. The airless bottles and jars use a clever vacuum mechanic to dispense the product as you pump. This helps to keep your product preserved by keeping air and contaminants out of your product and allows your clients to get full usage of the product as the airless pump pushes product from the bottom of the container to the top. Learn more about airless pump bottles in our blog!
Can you ship to my country?
Yes! Our products can ship anywhere around the world. Please note that you will be solely responsible for any duties and taxes associated with your purchase upon import to your country. Transit time will vary based on selected shipping carrier and service, but you will be able to see estimated transit time when your order has shipped. To get an estimate of price and transit time before your order, please add the products to your cart and run the shipping estimator tool on the cart page prior to checkout.
I received my order but I need to return because they are not exactly what I was looking for. How do I return?
Please return the products back to our fulfillment center at 13760 Diplomat Dr, Farmers Branch Texas 75234. Once received, our QA team will review the return and asses the restocking fee (15% minimum – 30% maximum). Once reviewed, we will process the applicable refund and have a confirmation email sent to you.
How long will it take to get my cosmetic packaging products?
Please allow our fulfillment team 1-2 business days to complete your order. Once fulfillment is completed, we will ship out to you via the shipping method you chose when completing your order. Once shipped you will receive an email with information to track your package.
Why are these lip gloss bottles not sealing/wiper staying in?
Sealing these tubes can be a learning experience. The lip gloss containers come from the factory with the wiper on the wand. We keep them on the wand when shipping for two reasons. First, so they don’t get lost in transit, and second, for simple and correct installation. When the wiper is up in the cap you can insert the wand into the tube, apply a bit of pressure, and tightly screw the cap onto the bottle. In doing so you will be threading the wiper into the inside of the tube to ensure it stays in. Once you have it tight and the cap is screwed on, you can unscrew the cap and the wiper should be snugly installed into the bottle. We recommend filling the bottle with your formula prior to installing the wiper.
How do you fill the lip gloss containers?
There are several methods for filling lip gloss tubes. They are intended to be machine filled in a lab, but you can easily fill them at home. There are commercial grade syringes that work well for filling them. We have also seen some small business owners use household tools such as a turkey baster, or pastry icing applicator. These methods are elected in place of the preferred method where tubes are filled in a cosmetic laboratory by machine. It also comes down to what would work best with the viscosity of your unique formula.
Do you offer these products in other colors/designs?
We are an online stock inventory cosmetic packaging supplier so the product styles and colors you see displayed on the website are the only ones we have readily available. If you are interested in starting a large quantity custom project we are equipped to help your vision become reality- this kind of order entails a MOQ (5,000 units of our bottles/jars and 30,000 units for lip gloss containers). Please email us at email@example.com with your order details to discuss beginning a custom project.
What are the measurements of this bottle?
All measurements/dimensions for each product we offer can be found on the product page itself. Simply scroll down below the pricing chart and see the “Pack Info” tab. Please note that all products we offer are cylindrical, so the width is also the depth and diameter.
What is the output?
We display all products' dispense output info on each individual product page on the “PACK INFO” tab located under the pricing chart and description.
Technical Drawing Question- Where can I find the technical specifications for the products I am interested in?
We post all technical drawings on the “TECH & DECO FILES” tab on each individual product page, you will also find silk screen and label templates located here.
How do I go about getting labels and secondary packaging for my containers?
We do not provide anything other than the containers themselves. All labeling, decoration, packaging and filling will need to be done by you or a facility that specializes in the service you would like done. View our cosmetic label bottle printing resource for a list of helpful references to help you find the facility that provides the service you need.
Can I order samples?
You can order any sample on the website for a minimal price as we provide no order quantity limitations on any of our inventory.
When will my order be shipped?
We provide fulfilment within 48 business hours. The shipping transit time will vary by what method of shipping is chosen.
My items have arrived and I am finding them to be faulty/defective- What is my next course of action?
If you believe the products you received are faulty please send us an email with your order number and the details of your experience with the product at firstname.lastname@example.org. We will reply promptly and troubleshoot to determine the appropriate solution for the problem.
How stable is your order replenishment?
Our stock program receives regular resupply shipments from our factories. There can be some unpredictability depending on what items are in high demand, but we are never out of stock for more than a couple weeks.
What cosmetic packaging products do you carry?
We carry a wide variety of cosmetic packaging products while specializing in airless pump design bottles and jars. This wide range of products include: airless pump bottles, acrylic cosmetic jars, cosmetic pump bottles, lotion pump bottles, lip gloss containers, wholesale plastic bottles, and plastic bottle caps.
When will the product I’m looking to purchase be back in stock?
The best thing to do is check out the website. Our dedicated team updates ETA’s on each product page as information is received. Sign up for the “Back in Stock Alert” notification on the product page to get notified when the product is back in stock