Cosmetic Packaging Questions
WHERE CAN I PURCHASE COSMETIC PACKAGING NOW PRODUCTS?
Cosmetic Packaging Now's items can only be bought through Amazon, Etsy or CPN's Offical Website.
IS THE AVAILABILITY OF PRODUCTS SHOWN ON THE WEBSITE?
Yes, the items are in stock unless the "buy button" has been changed to sold out.
DO YOU HAVE A MINIMUM ORDER QUANTITY?
No, we do not have a minimum order quantity. The choice is yours. You can buy either, just one single item or any number of items [even mixing bottles and jars] according to your purchase needs.
DO YOU SEND SAMPLES?
As there is no minimum order requirement simply buy a single item to see if this is suitable for your needs. All our products are of the highest commercial grade used by established brands for their products.
HOW DO I OBTAIN INFORMATION ABOUT THE BOTTLES OR JARS TECHNICAL SPECIFICATIONS?
A complete description of the item is detailed along with a technical drawing of the bottle or jar within the description section for each item.
HOW DO I KNOW YOUR PACKAGING WILL WORK WITH MY FORMULATION?
All accredited packaging companies highly recommend that you test your product formulation in the jars and bottles you select to ensure they are both suitable and compatible prior to offering them to your customers.
Packaging Decoration & Cartons Questions
CAN YOU SILK SCREEN OR LABEL YOUR PACKAGING WITH MY CUSTOM GRAPHICS?
No, we do not provide decoration services. Please visit our printing page for recommended silk screen printers & label printers. If required, we can ship your items directly to your printing or labeling service provider.
WHERE DO I OBTAIN SILKSCREEN AND LABEL DIE LINES FOR YOUR BOTTLES AND JARS?
The print and label die lines can be found in the item description.
DO YOU HAVE CARTONS FOR YOUR PACKAGING?
No, we do not supply cartons.
DO YOU HAVE AN IN-HOUSE DESIGNER FOR CUSTOM GRAPHICS?
No, we do not provide graphics or design services.
Shipping & Delivery Questions
WHERE ARE YOUR PRODUCTS SHIPPED FROM?
Our products are shipped from our Dallas, Texas warehouse.
HOW LONG DOES IT TAKE TO SHIP MY ORDER ONCE PLACED?
All orders will be shipped within 24 to 48 business hours once the order has been placed.
HOW LONG ARE DELIVERY TIMES?
Delivery times are based on the shipping option choose to check out. These range from 1 to 5 days.
HOW MUCH IS SHIPPING?
All shipping rates will vary depending on a few different factors, some of which include total distance, the weight of the shipment and which shipping option you choose. At checkout, you will be able to see the shipping price.
WHERE CAN I SHIP MY ORDER?
You can ship your order anywhere in the United States. If you need to ship your order to another country, you will need to contact us before placing the order.
WHERE CAN I CHECK THE STATUS OF MY ORDERS AND SHIPMENTS?
You can check the status of your orders through your email notifications from order confirmation emails. Your shipping tracking number will be automatically sent through email after the order is fulfilled at our warehouse.
CAN I USE MY OWN SHIPPING ACCOUNT?
Yes, if you contact us before the order is placed and supply your FedEx account number. We only accept FedEx shipping accounts for case quantity shipping.
DO YOU SHIP LTL PALLET SHIPMENTS FOR BULK ORDERS?
If the order is large enough we can set up an LTL pallet shipment or allow a customer pick up with your freight carrier. You will need to contact us before a bulk order is placed when an LTL shipment is needed.
General Information Questions
HOW DO I GET IN CONTACT WITH COSMETIC PACKAGING NOW?
You can contact through our phone, email, Facebook messenger and through our website on our contact page. Our Email is email@example.com and phone Number is (469) 833-2242. Please see our contact page.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, American Express, Apple Pay, Amazon Pay, Google Pay, PayPal, Amazon Pay, check or wire.
Please see Return Policy Page for information. This can be found at the bottom of any page under the main menu in the footer.
ANY OTHER QUESTIONS
Please send us an email or give us a call if you have any questions not covered in our FAQ.